Lotus Beach Hotel saved our honeymoon
We had booked an Airbnb for our stay at Cancun Isla Mujeres. Long story short the place was not where it had said to be and we did not feel comfortable at our stay. We decided to leave with no refund and had no other bookings. We took a taxi to the north side (downtown) and walked around, We found Lotus Beach Hotel, Thank god. Mayte Velazquez took us in and gave us the best room available at a discounted price (after hearing that we couldn’t get refunded) She had explained to the manager Alexander Barbados, that it was our honeymoon and that’s when he made it his mission to make our stay magical. We didn’t ask for any special requests or treatment, Alex took it upon his on accord to make our stay special. That speaks volumes on his character and his work ethic. We took every single one of his recommendations and they were all great. The cherry on top was our last night, he arranged with me that he would decorate the room with roses, beautiful glitter photos from our wedding, a special letter, and a delicious Mexican champagne. Upon our check out he delivered some delicious tacos that are only made on the other side of the island on sundays for breakfast. Those hit the spot! The rooms are beautiful, the staff is very friendly, the food and drinks on premises were delicious, very close to other restaurants and nightlife but it won’t disturb your sleep. Very comfortable bed and modern amenities in each room. The location is EVERYTHING! I can’t reiterate how thankful we are for finding Lotus Beach Hotel. Alex, Luigi, Mayte, Juan, and the rest of the staff, We can’t thank you enough for making our honeymoon so special.